Tingkat Efektifitas Dan Efisiensi Terhadap Kebutuhan Pelanggan Pengguna Jasa Light Rail Transit

The purpose of this study is to determine and analyze the level effectiveness efficiency LRT services using path analysis. Calculations data processing were carried out SPSS ver 26 with primary types taken from respondents route. Data collection was done by distributing a list questions via google form 105 respondents. This uses Ordinary Least Square regression model which produces research findings that customer needs are not able mediate effect on demand for services, or it can be said has direct positive significant services. without going through requirements. due fact Transportation users because there still many other transportation options have advantages over LRT, such as punctuality use more practical transportation.